Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs About Museum of the Canals in Amsterdam

1. What is the Museum of the Canals in Amsterdam?

The Museum of the Canals (Het Grachtenhuis) is a multimedia museum located in a 17th-century canal house on Herengracht. It offers an immersive journey through 400 years of Amsterdam’s canal history, featuring period rooms, a permanent audiovisual exhibition, and rotating exhibits.

2. What are the museum’s opening hours?

On Mondays, the Museum of the Canals is open from 12:00 PM till 5:00 PM. During the rest of the week that is Tuesdays to Sundays, the museum welcomes visitors m 10 in the morning till 5 in the evening. It is important to note that the doors close at 4:30 PM. On weekends, especially Saturday and Sunday afternoons, the museum can be busy, and there may be a queue.

3. Where is the museum located?

The Museum of the Canals is situated at Herengracht 386, 1016 CJ Amsterdam. It’s centrally located and easily accessible by public transport.

4. How long does a visit take?

Visitors typically spend about 45 minutes to 1 hour exploring the museum, depending on their interest level and engagement with the exhibits.

5. Are tickets available online?

Yes, you can purchase tickets online through the museum’s official website. While it’s not mandatory to buy tickets in advance, doing so can save time upon arrival.

6. Is the museum accessible for visitors with disabilities?

Yes, the museum is wheelchair accessible. A step-free, wheelchair-friendly platform lift is located next to the main entrance.

7. Are audio guides available?

Yes, the museum offers audio guides in multiple languages, including Dutch, English, German, French, Spanish, Italian, Chinese (Mandarin), Japanese, and Russian. Your admission ticket includes the use of an audio guide.

8. Are pets allowed in the museum?

No, pets are not allowed in the museum. However, trained service animals are welcome.

9. Can I buy a Museumkaart at the museum?

Yes, the Museum of the Canals sells the Museumkaart, while supplies last. The Museumkaart provides free entry to numerous museums across the Netherlands.